At ZOCS 7, we take pride in the quality of our fragrances, Lush for White and Mamba for Black. Your satisfaction is our priority. Please read our Refund and Returns Policy carefully:

 

1. Returns Eligibility

 

  • Products must be unused, unopened, and in their original packaging.
  • Returns must be requested within 7 days from the date of delivery.
  • Fragrances that have been opened, used, or damaged by the customer are not eligible for a return or refund.
2. How to Request a Return

 

  • Contact our customer support team at info@zocs7.com with your order number and reason for return.
  • Our team will guide you on the return process and provide a return authorization if eligible.
3. Refund Process

 

  • Once the returned product is received and inspected, we will process your refund within 5-7 business days.
  • Refunds will be issued to the original payment method used for the purchase.
  • Shipping charges are non-refundable, unless the return is due to a defective or incorrect product.
4. Exchanges

 

Exchanges are possible for the same product if available in stock.

  • Contact us with your order details, and we will assist you in exchanging your fragrance.
5. Defective or Damaged Products

 

If your product arrives damaged or defective, please contact us within 48 hours of delivery with a photo of the issue.

  • We will replace the product at no additional cost or provide a full refund.
6. Contact Us

 

For any questions regarding returns or refunds for Lush for White and Mamba for Black, reach out to:
Email: info@zocs7.com
Phone: 03394994994